Women in Financial Services Blog

E2W coaching partner, Kat shared the psychology, neuroscience and leadership theory behind Emotional Intelligence.

E2W coaching partner, Kat shared the psychology, neuroscience and leadership theory behind Emotional Intelligence.

Katie.Dix / 18 Nov 2019

On Thursday evening, Kat lead an event, hosted by our friends at IHS Markit, where she gave our members the opportunity to experiment with some coaching tools that can come in handy whatever level of experience. Kat lead a great discussion on how we deal with change in our organisations and how our actions have impacts on our colleagues.

“Leaders hear about upcoming changes before their teams, so need to remember when they communicate onwards that the news they’ve already had time to process could be a shock to their team. And people process change differently so be prepared to tailor your support to create the best impact.”

Kat, believes emotional intelligence is becoming an overused term that we’re starting to detach from what it truly means. To Kat, EI is more than just a useful soft skill, it has critical impact in business. Kat shared her thoughts to a fantastic group of E2W members on how we can use emotional intelligence and embrace changes in work and home life.

“In a rapidly changing environment, services businesses are shifting how they operate. Innovation and simplification is required to streamline business operations and provide digital services. Meaning the ‘human’ element of relationship management just got even more important. If everyone has an online service, yes it could be market leading, but is it really a USP? In a services business, I think it’s your people. And if you want engaged people who deliver for customers, your role as a leader requires more emotional intelligence than ever. I shared the psychology, neuroscience and leadership theory behind EI and two practical tools to shift team engagement immediately.”

Kat Hutchings is a Leadership & Career Coach working with individuals like you to enhance personal & professional success and find perfect-fit next career moves. Her background in Financial Services leadership roles means she can identify with the challenges and opportunities you face. To enquire about Kat’s coaching programmes, please contact Katie for more information.

 

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