E2W Services Terms and Conditions

Our terms

1. These terms

1.1  What these terms cover. These are the terms and conditions on which we supply our coaching services. Other terms and conditions may apply to other services that we supply to you and these will drawn to your attention where relevant.

1.2  Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2. Information about us and how to contact us

2.1  Who we are. We are E2W Limited a company registered in England and Wales. Our company registration number is 04393529 and our registered office is at 3 Boyne Park Tunbridge Wells Kent TN4 8EN United Kingdom. Our registered VAT number is 787 3489 64.

2.2  How to contact us. You can contact us by telephoning our customer service team at + 44(0)1732 897723 or by emailing us at membership@e2w.co.

2.3  How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4  "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. Our contract with you

3.1  How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2  If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the service. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the services or because we are unable to meet a deadline you have specified.

3.3 Promotion of our services. Our website is solely for the promotion of our services in the UK.

4. Our services

4.1  Our services and site are provided to private individuals only.

4.2  As part of this service, we do not supply recruitment services or work finding services, though opportunities may be advertised on our site. Subject to clause 14.1, we may use your information to contact you about other services we offer. Any such services are subject to terms and conditions in relation to that particular service that will be provided to you at the appropriate time.

5. Your rights to make changes

If you wish to make a change to the services or package that you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price, the timing and method of supply of the services, or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 - Your rights to end the contract).

6. Our rights to make changes

6.1  Minor changes to the services. We may change the services:

(a)  to reflect changes in relevant laws and regulatory requirements;

(b)  to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the services;

(c)  to reflect changes implemented by any third party to resources or content provided in connection with our service

6.2  More significant changes to the services and these terms. In addition, we may make the following changes to these terms or the services, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any services paid for but not received.

7. Providing the services

7.1  If you purchase one-off services. We will begin the services on the date agreed with you during the order process. The estimated completion date for the services is as told to you during the order process.

7.2  If you purchase ongoing services. We will supply the services, to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10.

7.3  We are not responsible for delays outside our control. If our supply of the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.

7.4  What will happen if you do not give required information to us. We may need certain information from you so that we can supply the services to you, for example, your current CV and profile. If so, this will have been stated in the description of the services on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.5  Reasons we may suspend the supply of services to you. We may have to suspend the supply of services to:

(a)  deal with technical problems or make minor technical changes;

(b)  update the services to reflect changes in relevant laws and regulatory requirements;

(c)  make changes to the services as requested by you or notified by us to you (see clause 6).

7.6  Your rights if we suspend the supply of services. We will contact you in advance to tell you we will be suspending supply of the services, unless the problem is urgent or an emergency. You may contact us to end the contract for services if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 1 month and we will refund any sums you have paid in advance for the services in respect of the period after you end the contract.

7.7 We may also suspend supply of the services if you do not pay. If you do not pay us for the services when you are supposed to (see clause 12.4) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the services. We will not suspend the services where you dispute the unpaid invoice (see clause 12.6). We will not charge you for the services during the period for which they are suspended. As well as suspending the services we can also charge you interest on your overdue payments (see clause 12.5).

8. Your rights to end the contract

8.1  You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a)  If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the services re- performed or to get some or all of your money back), see clause 11;

(b)  If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;

(c)  If you have just changed your mind about the services, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;

(d)  In all other cases (if we are not at fault and there is no right to change your mind), clause 8.6.

8.2  Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any services which have not been provided and you may also be entitled to compensation. The reasons are:

(a)  we have told you about an upcoming change to the services or these terms which you do not agree to (see clause 6.2);

(b)  we have told you about an error in the price or description of the services you have ordered and you do not wish to proceed;

(c) there is a risk that supply of the services may be significantly delayed because of events outside our control;

(d)  we have suspended supply of the services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 1 month; or

(e)  you have a legal right to end the contract because of something we have done wrong.

8.3  Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most services bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

8.4  When you don't have the right to change your mind. You do not have a right to change your mind in respect of:

(a)  services, once these have been completed, even if the cancellation period is still running;

(b)  any services which become mixed inseparably with other items after their delivery.

8.5  How long do I have to change my mind? You have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.

8.6  Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end the contract in these circumstances, just contact us to let us know. The contract will not end until 1 calendar month after the day on which you contact us. We will refund any advance payment you have made for services which will not be provided to you. For example, if you tell us you want to end the contract on 4 February we will continue to supply the services until 3 March. We will only charge you for supplying the services up to 3 March and will refund any sums you have paid in advance for the supply of the services after 3 March.

9. How to end the contract with us (including if you have changed your mind)

9.1  Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

(a)  Phone or email. Call customer services on + 44(0)1732 897723 or email us at membership@e2w.co. Please provide your name, home address, details of the order and, where available, your phone number and email address.

(b)  Online. Complete the at the end of these terms on our website and email or post it to us.

9.2  How we will refund you. We will refund you the price you paid for the services including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

9.3  Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

9.4  When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will usually be made within 14 days of your telling us you have changed your mind.

10. Our rights to end the contract

10.1 We may end the contract if you break it. We may end the contract for services at any time by writing to you if:

(a)  you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;

(b)  you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services. Examples of the information we may require is specified in these terms and on our site;

(c)  you do not, within a reasonable time, allow us to deliver or provide the services; or

(d) we discover that you do not meet the eligibility criteria for the supply by us of our service to you.

10.2  You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

10.3  We may withdraw the services. We may write to you to let you know that we are going to stop providing the services. We will let you know at least 1 month in advance of our stopping the supply of the services and will refund any sums you have paid in advance for services which will not be provided.

11. If there is a problem with the services

11.1 How to tell us about problems. If you have any questions or complaints about the services, please contact us. You can telephone our customer service team at the telephone number and email address specified in these terms.

12. Price and payment

12.1  Where to find the price for the services. The price of the services (which includes VAT) will be the price indicated on the order pages when you placed your order. We take reasonable care to ensure that the price of the services advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the services you order.

12.2  We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.

12.3  What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the services may be incorrectly priced. We will normally check prices before accepting your order so that, where the services correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the services correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

12.4  When you must pay and how you must pay. We accept payment with debit or credit card via our site. You must make advance payment in full for the services, before we start providing them.

12.5  We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of The Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

12.6  What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

13. Our responsibility for loss or damage suffered by you

13.1  We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable] Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

13.2  We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services including the right to receive services which are: as described and match information we provided to you; supplied with reasonable skill and care; and for defective services under the Consumer Protection Act 1987.

13.3  We are not liable for business losses. We only supply the services for domestic and private use. If you use the services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14. How we may use your personal information

14.1  How we will use your personal information. We will use the personal information you provide to us:

(a)  to supply the services to you;

(b)  to process your payment for the services; and

(c)  if you agreed to this during the order process, to give you information about similar services that we provide, but you may stop receiving this at any time by contacting us.

14.2  Sharing your information. We will only give your personal information to third parties where the law either requires or allows us to do so, or you give us your prior consent.

15. Other important terms

15.1  We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for services not provided.

15.2  You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

15.3  Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms].

15.4  If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.5  Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.

15.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.