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Membership Terms & Conditions

E2W service membership terms

1. These terms

1.1  What these terms cover. These are the terms and conditions on which we allow subscription to our E2W membership service and supply that service to you.  They also cover use of associated websites and resources.

1.2  Why you should read them. Please read these terms carefully before you submit your application for membership to us. These terms tell you who we are, how we will provide our service to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss. 

1.3  Resources and third party services. As part of our services, we may provide links to other sites and resources provided by third parties. You agree to comply with all terms and conditions and terms of use of such sites and resources. 

2. Information about us and how to contact us

2.1  Who we are. We are E2W Limited a company registered in England and Wales. Our company registration number is 04393529 and our registered office is at First Floor, West Barn, North Frith Farm, Ashes Lane, Hadlow, Tonbridge, Kent,TN11 9QU United Kingdom.  Our registered VAT number is 787 3489 64. 

2.2  How to contact us. You can contact us by telephoning our customer service team at + 44(0)1732 897723 or by emailing us at

2.3  How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your application for membership. 

2.4  "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. Our contract with you

3.1  How we will accept your application for membership. Our acceptance of your application for membership will take place when we issue you with your username and password, at which point a contract will come into existence between you and us. 

3.2  If we cannot accept your application for membership. If we are unable to accept your application for membership, we will inform you of this and will not charge you for the service. 

3.3  Your application for membership and password. We will assign a user name and password to you. You must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms.

4. Our service

4.1  Our service and site are provided to private individuals only. Our service is available to individuals in the financial services industry.  Our service is not available to, without limitation, recruitment agencies, recruitment consultants, career coaches and those seeking candidates to fill their own or third parties’ employment vacancies, and should not be accessed by such persons or businesses.  In the event that you apply, or are granted membership and it transpires that you are acting such capacity, or on behalf of any third party engaged in such activities, we reserve the right to refuse to register your membership, or terminate your membership and supply of the services with immediate effect on notice to you under clause 10.1(c).  

4.2  As part of this service, we do not supply recruitment services or work finding services, though opportunities may be advertised on our site.  Subject to clause 14.1, we may use your information to contact you about other services we offer.  Any such services are subject to terms and conditions in relation to that particular service that will be provided to you at the appropriate time.

5. Your rights to make changes

If you wish to make a change to your application for membership please contact us. We will let you know if the change is possible.

6. Our rights to make changes

6.1  Minor changes to our service. We may change our service: 
(a)  to reflect changes in relevant laws and regulatory requirements; and 
(b)  to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of our service;
(c)  to reflect changes implemented by any third party to resources or content provided in connection with our service.

7. Providing our service

7.1  Ongoing services subscription. We will supply the services to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10.

7.2  We are not responsible for delays outside our control. If our supply of our service is delayed by an event outside our control (including without limitation technical failures in connection with our site or websites or content available or provided by a third party) then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any our service you have paid for but not received. 

7.3  What will happen if you do not give required information to us. We may need certain information from you so that we can supply our service to you or determine if you are eligible for membership. If so, this will have been stated in the application process on our website or during your joining process. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end the contract (and clause 10.2 will apply). We will not be responsible for not supplying any part of our service if this is caused by you not giving us the information we need within a reasonable time of us asking for it. 

7.4  Reasons we may suspend the supply of our service to you. We may have to suspend the supply of our service to:
(a)  deal with technical problems or make minor technical changes;
(b)  update our service to reflect changes in relevant laws and regulatory requirements;
(c)  make changes to our service as requested by you or notified by us to you (see clause 5).

7.5  Your rights if we suspend the supply of our service. We will contact you in advance to tell you we will be suspending supply of our service, unless the problem is urgent or an emergency. You may contact us to end the contract for our service if we suspend it, or tell you we are going to suspend it, in each case for a period of more than one month and we will refund any sums you have paid in advance for our service in respect of the period after you end the contract.  Alternatively, we may offer you an extension to your subscription without charge in the event that you decide not to end the contract.

7.6  We may also suspend supply of our service if you do not pay. If you do not pay us for our service when you are supposed to (see clause 12.4) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of our service until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of our service. We will not suspend our service where you dispute the unpaid invoice (see clause 12.6). We will not charge you for our service during the period for which they are suspended. As well as suspending our service we can also charge you interest on your overdue payments (see clause 12.5).  

8. Your rights to end the contract

8.1  You can always end your contract with us.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a)  If our service has been described incorrectly, you may have a legal right to end the contract (or to get some or all of your money back), see clause 11;
(b)  If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
(c)  If you have just changed your mind about our service, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;
(d)  In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6.

8.2  Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any our service which have not been provided. The reasons are:
(a)  we have told you about an error in the price or description of our service and you do not wish to proceed;
(b)  there is a risk that supply of our service may be significantly delayed because of events outside our control; 
(c)  we have suspended supply of our service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 1 month; or
(d)  you have a legal right to end the contract because of something we have done wrong. 

8.3  Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most our services bought online you have a legal right to change your mind within 14 days and receive a refund if you are dealing with us as a consumer.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. 

8.4  When you don't have the right to change your mind.  You do not have a right to change your mind in respect of our services, once these have been completed, even if the cancellation period is still running.

8.5  How long do I have to change my mind. You have 14 days after the day we email you to confirm we accept your application for membership. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.

8.6  Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end the contract in these circumstances, just contact us to let us know. The contract will not end until at least 1 complete calendar month has expired after the day on which you contact us. We will refund any advance payment you have made for our service which will not be provided to you. For example, if you tell us you want to end the contract on 4 February we will continue to supply our service until 31 March. We will only charge you for supplying our service up to 31 March and will refund any sums you have paid in advance for the supply of our service after 31 March.

9. How to end the contract with us (including if you have changed your mind)

9.1  Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:  
(a)  Phone or email. Call customer services on + 44(0)1732 897723 or by emailing us at Please provide your name, home address, details of the application for membership and, where available, your phone number and email address. 
(b)  Online. Complete the form at the end of these terms  and email or post it to us.

9.2  How we will refund you.  We will refund you the price you paid for our service by the method you used for payment. However, we may make deductions from the price, as described below.

9.3  Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

9.4  When your refund will be made. We will make any refunds due to you as soon as possible, usually within 14 days of your telling us you have changed your mind

10. Our rights to end the contract

10.1  We may end the contract if you break it. We may end the contract for our service at any time by writing to you if:
(a)  you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
(b)  you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide our service;
(c)  we discover that you do not meet the eligibility criteria for the supply by us of our service to you, or otherwise breach our terms of use.

10.2  You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for our service we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

10.3  We may withdraw our service. We may write to you to let you know that we are going to stop providing our service. We will let you know at least one month in advance of our stopping the supply of our service and will refund any sums you have paid in advance for our service which will not be provided.  In cases where we reasonably believe you have not adhered to our terms, clause 10.1 shall apply and we may withdraw our service from you immediately on notice.

11. If there is a problem with our service

11.1  How to tell us about problems. If you have any questions or complaints about our service, please contact us. You can telephone our customer service team at the telephone number and email address specified in these terms. 

12. Price and payment

12.1  Where to find the price for our service. The price of our service (which includes VAT) will be the price indicated on the application for membership pages when you submitted application for membership. We take reasonable care to ensure that the price of our service advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of our service. 

12.2  We will pass on changes in the rate of VAT. If the rate of VAT changes between your application for membership date and the date we supply our service, we will adjust the rate of VAT that you pay, unless you have already paid for our service in full before the change in the rate of VAT takes effect.

12.3  What happens if we got the price wrong. It is always possible that, despite our best efforts, our service may be incorrectly priced. If our service's correct price at your application for membership date is higher than the price stated to you, we will contact you for your instructions before we accept your application for membership.

12.4  When you must pay and how you must pay. We accept payment by debit or credit card via our site.  You must make an advance payment of not less than one month’s subscription of for the services, before we start providing them. Where you have agreed to pay for services monthly we will invoice you for the balance of the price of the services in advance each month for the services. 

12.5  We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of The Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount. 

12.6  What to do if you think our charges are wrong. If you think are charges are wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

13. Our responsibility for loss or damage suffered by you

13.1  We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

13.2  We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to our service.

13.3  We are not liable for business losses. We only supply our service for domestic and private use. If you use our service for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14. How we may use your personal information

14.1  How we will use your personal information. We will use the personal information you provide to us:
(a)  to supply our service to you;
(b)  to process your payment for our service; and
(c)  if you agreed to this during the application for membership process, to give you information about similar or related services that we provide, but you may stop receiving this at any time by contacting us.

14.2  Sharing your information. We will only give your personal information to third parties where the law either requires or allows us to do so, or you give us your prior consent. 

14.3 Privacy notice. Further information concerning how we use your personal information and to who it may be passed is provided in our Privacy Notice and Website Privacy Policy.

15. Terms and rules of use of our service website

15.1  These terms of use refer to the following additional terms, which also apply to your use of our site and service:
(a)    Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. 
(b)    Our Cookie Policy, which sets out information about the cookies on our site. 

15.2  Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

15.3  You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions and that they comply with them.

15.4  How you may use material on the website or supplied to you as part of the services. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it by us.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

15.5  Do not rely on information on our site without professional guidance. The content on our site is provided for general guidance and information only. It is not intended to amount to advice on which you should rely without first obtaining professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

15.6  We are not responsible for other websites or resources that we link to. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources or other terms of use.

15.7  User generated content is not approved by us. Our site may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values. If you wish to complain about information and materials uploaded by other users please contact us.

15.8  Uploading content to our site and participation. Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out below at clause 16. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

15.9  Ownership of uploaded content. Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties.

15.10  Disclosure of your identity. We have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

15.11  Removal of your content. We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in clause 16 below.

15.12  We are not responsible for viruses and you must not introduce them. We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

16. Acceptable use terms

16.1  These acceptable use terms set out the terms between you and us under which you may access our site and other sites and resources available via our site and use our service.

16.2 Prohibited uses. You may use our site and service only for lawful purposes.  You may not use our site or service:
(a)  In any way that breaches any applicable local, national or international law or regulation.
(b)  In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
(c)  For the purpose of harming or attempting to harm minors in any way.
(d)  To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
(e)  To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
(f)  To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
(g)  To solicit or market services supplied by you or otherwise seek employment or engagements.
(h)  To harvest contact details of other subscribers for your personal use or use by any third party.

16.3  You also agree not to access without authority, interfere with, damage or disrupt any part of our site, any equipment or network on which our site is stored, any software used in the provision of our site, any equipment or network or software owned or used by any third party.

16.4  Interactive services.  Where we do provide any interactive service:
(a)  we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
(b)  We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
(c)  Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

16.5  Content standards. You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole. Contributions must:
(a)  Be accurate (where they state facts).
(b)  Be genuinely held (where they state opinions).
(c)  Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:
(a)  Contain any material which is defamatory of any person.
(b)  Contain any material which is obscene, offensive, hateful or inflammatory.
(c)  Promote sexually explicit material.
(d)  Promote violence.
(e)  Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
(f)  Infringe any copyright, database right or trade mark of any other person.
(g)  Be likely to deceive any person.
(h)  Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
(i)  Promote any illegal activity.
(j)  Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
(k)  Be likely to harass, upset, embarrass, alarm or annoy any other person.
(l)  Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
(m)  Give the impression that they emanate from us, if this is not the case.
(n)  Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

17. Other important terms

17.1  We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

17.2  You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

17.3  Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.

17.4  If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

17.5  Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide our service, we can still require you to make the payment at a later date.

17.6  Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of our service in the English courts. If you live in Scotland you can bring legal proceedings in respect of our service in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of our service in either the Northern Irish or the English courts.

Cancellation Form

Please downoad a Cancellation Form if you wish to withdraw from the contract.